LBS Program Monitoring Visits.

What Does MTCU Do?

• Takes a close look at program data, and
   
• Picks a few areas for improvement.

What Do You Do After The MTCU Visit?

• Plan out the necessary steps to take
   
• Take action
   
• Assess ongoing results
   
• Report on progress
   

In the past, MTCU has helped agencies manage continuous improvement of performance.  With CIPMS, agencies will manage continuous imrovement of performance on their own.
 

CIPMS Key Concepts

Gathering information Analyzing data to see strengths and areas to improve Finding areas to improve Setting goals and a plan for action Monitoring progress and making small changes

How is the training plan useful to the learner and to the instructor?

• The training plan acts like a map to keep the learner and practitioner focused on the steps to the learner’s goal.
   
• The training plan reminds them what must be done and in what order
   
• The training plan lets them see what to do next
   
• The training plan sets timelines so the learner will reach the goal when he or she expected to.
   
• Documentation of completed activities becomes the record of ongoing success
   
• The learner and practitioner see continuous improvement over time.
   

3 Key Components Of A CIPMS:

1. A performance Management System

• Includes agency assessment

2. A Performance Management Process

• A logic model that describes agency core business using terms such as: inputs, activities, outputs and outcomes.
   
• Results-based measurement for gauging success
   
• Core measures and performance indicators for Efficiency, Effectiveness and Client Satisfaction
   
• Data collecting and reporting

3. A model of Continuous Improvement

• Performance management in daily operations
   

Look at the following graphics to get a visual perspective of how everything fits together:

This system includes agency self-assessment or organizational capacity and an evaluation framework which is the way funding will be linked to performance. It gives us a step-by-step plan that helps agencies

• assess their own progress
   
• adjust their practices if necessary,
   
• improve continuously and over time.
   

This process includes measurements and data collection, a description of core business, three essential elements of measurement that focuses on outcomes, core measures and indicators for performance in efficiency, effectiveness and client satisfaction; and an information management system for data collection and reporting on performance via IMS
 

This model includes performance management becoming part of daily operations and supports innovation in literacy practice.
 

The following pages will examine these three key components in depth.

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